Snap Air Conditioning

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Aircon Supply & Install Specialists

Air Conditioning electrical FAQ

Installations FAQ

Once the air conditioner is installed, do I have to do anything?

All you have to do is start enjoying the air conditioning right away , there is no run in procedure, as we do everything for you.

What is your warranty for the installation.

We cover our installations with a 12 Month workmanship warranty.  The unit should be maintained yearly by us to make sure it is running as it should.

If replacing an existing unit, do you take away everything?

Yes we do! As part of our supply and installation we will also remove, decommission and dispose of the existing unit.

Do I need to pay before the installation.

We may on occasion ask for a deposit (if the unit is a specific brand not commonly stocked by us) or during a busy period however we do not ask for final payment until after the works are completed. This means we are able to make sure you are completely happy with the works completed!

Maintenance FAQ

How often should I have my Air Conditioner maintained?

Domestic units that are not in constant use generally require one service per year. Units that are in offices with constant use should be maintained at least twice per year to keep them running at their optimum level. For server rooms, we recommend at least three service visits per annum. For areas with high levels of pollution or contaminants in the air such as kitchens, hairdressers or workshops, additional service visits are recommended to be carried out.

Why should I service my air conditioner?

Regular servicing and maintenance keeps your unit running at maximum efficiency, significantly extends the lifetime of a unit and reduces operating costs. In addition, routine maintenance will ensure that the manufacturers warranty is not voided.

What kind of maintenance do you provide?

We provide a comprehensive maintenance service. We perform an intensive chemical clean of the indoor unit and service the outdoor units making sure that they are operating within normal parameters and are running at their full capacity. We also complete a drain flush to remove any build up in the unit or the drainage. A specialised antibacterial chemical is also used so your unit smells fresh once a chemical clean has been completed.

Even though you didn’t install my system, can you service it?

We are happy to service your system – regardless of who has installed it.

Once the installation is completed, can you service and maintain the system?

After we have installed your system, we can offer a full range of backup services ranging from simple telephone support to regular on-site maintenance programs. We will service and repair your equipment for as long as you need us too.

Does an air conditioning unit ever need re-gassing/topping up?

A unit should not need to be regassed or ‘topped up’ as they are a sealed unit from manufacture however – things do happen to cause gas to leak. An error during installation or a knock to the indoor or outdoor unit can create a small slow leak that you may not notice straight away but the gas will slowly leak out of your unit. Accidents do happen and if your Air Conditioner does need re-gassing, we can help you. We are qualified, and licensed air conditioning technicians and can locate the leak, rectify it, vac the system, retest for leaks and then re-gas the unit. See our Home Air Conditioning Gas Recharge & Leak Repairs for more information.

General Air Conditioning questions FAQ

Why is my air conditioner leaking?

There are various reasons why your system is leaking water.

The condensate that is produced in the coils on the indoor part of your system should fall into a drip tray which is either drained away by gravity or pumped outside.

If excess water is finding its way down your wall then it’s more than likely the water is not being drained away.

Sometimes the drain hole might clog up with dirt, so the water obviously finds the easiest route to drain away which can’t be anything other than down your wall! However, if the condensate is being drained away with help from a pump, then there is the probability that the pump has failed and this will obviously need to be checked and replaced quickly.

A leak can also be caused by something as simple as a dislodged drainage pipe making the water drain upwards, which, of course, eventually flows back into the unit and down your wall. In this case, it’s a simple matter of correcting the angle of the drainage pipe.

In more serious cases should the system have leaked a large quantity of refrigerant, this will cause the coils on the indoor unit to “ice up” which will also result in leakage when the ice melts. If you do see ice on the coils, it is vital to switch the unit off immediately and call your air conditioning technician.

The above reasons are also why we (and manufacturers) strongly recommend regular maintenance as you can often prevent any of these issues from arising.

Can I do my own maintenance?

Maintenance should always be carried out by a certified air conditioning technician. It is not a simple case of just cleaning the filters – there are many aspects of the unit that we can’t see where dirt and debris will build up.

How often should air conditioner filters be replaced / cleaned?

Air conditioning filters do not necessarily need to be replaced; they only need to be cleaned. Most filters require cleaning twice a year, however, if the system is heavily used or in dusty areas the filters may require to be checked every month and cleaned.

My Air Conditioner is not working or making any cold air

Ac not cooling  

      1. Check remote control setting (and batteries in the remote)
      2. Clean filters
      3. Re set unit – turn off isolator near the outdoor unit for 20min and then turn back on
      4. Check outdoor unit is free from blockage at the back of the unit.

Ac won’t turn on

      1. Check isolator and circuit breaker
      2. Change batteries in remote

My Air Conditioner is leaking water after running for an hour

Ac is leaking water

      1. Drain is blocked , needs service / chemical clean.
      2. You could try to blow on the drain to try to dislodge the blockage (this would be a temporary solution).
      3. Leaking because it is low on gas, you will notice ice building up under the head unit filters if this is the case.
      4. Rodents have chewed through your drain leading outside